1 reviews | Active since Apr 2016

05 May 2022, 18:15

Fibre Account ********** Debits

i am very dissapointed in vodacom and Afrihost, on the 14th March i had a fibre line installed in my house through Afrihost, not Vodacom , and i was charged by Afrihost an amount of R1.746 for installation and delivery , and on the 1st April i was charged R625 for the fibre line , to my surprise i last month i was charged R 3 599.13 for the same services by Vodacom , which i queried because i do not have any fibre contract with vodacom, only my mobile , i do not know hat middle man business Afrihost and Vodacom have, however when i confronted the two service providers i was taken from pillar to post, Accounts department to the other, through all this i was the one having to make the calls between the two service providers as they keep blaiming one another, Afrihost asked me to send the Invoice from Vodacom which i did send to their accounts departments weeks back to this day nothing was done and no one bothered to give me feedback as they said they will resolve the matter, Vodacom went and debited my account and now when i look at my upcoming invoice , they are still debiting me R425 for a fibre line which i did not open with them, i am very dissapointed at both service providers as they do not value their customers, i will cancel my month to moth contract that i have apparently with both service providers and take my business where i will be treated like a valued customer, however i want the public to know this.

0
Replies (3)
Vodacom
Vodacom's reply06 May 2022, 07:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update06 May 2022, 10:54
Reviewer Update
Thank you I will wait for the call
's update23 May 2022, 10:49
Reviewer Update
I have since been waiting for Vodacom to make contact with me regarding how far are they with crediting my account , after several calls back and forth I have not received anything a Gentleman by the name of Pieter Ganaca has been allocated a case SR*** after several attempts to get hold of him without a win to this day nothing had been fine the case was logged 3rd ‘March 2022, I am utterly disappointed as. When I look at my statement in my Vodacom App I am still charged for a fiber line which I don’t have with Vodacom , what **** is this I am so frustrated and if I block my account for the debit not to go through my Mobile services will be affected, I was told the case has been escalated but nothing is fine since when does Vodacom **** it’s loyal customers and they are aware of my case , what the **** 😡😡😡