Fibre account

This service provider is really full it. I upgraded to a fibre account with them only to find out my account has been in arrears for years since 2023/10 even far back cause the branch statements shows from October,how this is possible I don’t know,because my emails do not display any arrears amount only R0,00!!Since when can a line be open and not be supended after non payment after a month? Can they explain how a line can be in arrears over a year without them notifying a client or suspending the line??? Is this how you rob your clients. I go to the branch and pay the supposed arrears amount ,and still my service is not reactivated this was days ago. I call client care after visiting the branch ,and they can’t even answer me. How do u provide a service and when I ask what is it you giving me ,you also can’t even answer me as a loyal client of over 15yrs and this is not the first time?? I still have no fibre service as I’m writing this review