Fibre account

Okay how do I put this, I'm not happy at the moment I have had alot of patience and now I'm starting 2 get annoyed, I have a fibre account, my issue is I changed address, I did all the necessary paper work got the SO number was told it will take a month for the installer 2 come out even tho the new place has a vibre box already installed, it was done on the 28th of November 2020 its now the 7th of January 2021 and still nothing, I have phoned numerous times only 2 get told they will email whoever they need 2 email and I will get a phone call back well the phone calls dnt happen, another thing is I recieved a call from the sales department 2 and a half weeks ago to offer me a 100g day and a 100g nights data in the mean time untill my fibre arrives and it will take 5 working days for it 2 arrive only 2 phone vodacom 2 find out what's going on 2 be told the woman **** it takes 8 to 14 working days for it 2 arrive and yet here we r and I'm still waiting, I paid for the hole of December and could not use the fibre and again paid on the 1st of this month and still no fibre I can use, I spoke 2 a consultant on tue the 5th of Jan only 2 get told he will email 3 or 4 ppl due 2 the person who was busy with my account was on leave and will phone me back on thur which is 2 day, well it's now after 3pm and still no phone call, can some1 plz plz plz phone me tell me what's going on and why my fibre is taking so long 2 arrive. My ID is *** I'm waiting for a phone call ***