XS
Xavier S
1 reviews | Active since Jul 2017
11 Mar 2021, 13:53
Fibre Access Issues
During the installation, of my fibre line, I was assured that I would have coverage for my whole house. Then, I was told that I could extend my line and move my router. After spending money on wiring, I had to change settings on the router. Then after struggling to get access to the router I was told that it should actually be a relocation request. Then 28 days after logging a call for relocation which has an SLA of 1 month, I was told that I needed to complete a relocation form as if I was supposed to know this. Completed the forms and a number of calls later and 3 days outside of SLA still no relocation.
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Replies (10)0
Replies (10)
Vodacom's replyOfficial
11 Mar 2021, 14:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2021, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
XS
Xavier S's updateReviewer Update
12 Mar 2021, 12:38Day 4. Still no phone call and no line relocation.
XS
Xavier S's update12 Mar 2021, 12:38
Reviewer Update
Day 4. Still no phone call and no line relocation.
XS
Xavier S's updateReviewer Update
16 Mar 2021, 09:06Day 8: Still no phone call and no line relocation. Way out of SLA :( :( :(
XS
Xavier S's update16 Mar 2021, 09:06
Reviewer Update
Day 8: Still no phone call and no line relocation. Way out of SLA :( :( :(
XS
Xavier S's updateReviewer Update
16 Mar 2021, 09:32Sakhile at the *** Call Centre also just told me that the SR is not assigned to anyone yet. Then he changed his story to it doesn't even have a status. He then proceeded to hang up on me. Since it is so hard to get service out of Vodacom maybe it's time that customers make it hard for you to get payment. This service had been terrible since its inception. With not even one single month without issues. On top of that the "free installation and equipment" is just a devious ploy to keep customers logged into not canceling because you will have to pay for the installation and equipment upon cancellation. So that the terrible service can continue...
XS
Xavier S's update16 Mar 2021, 09:32
Reviewer Update
Sakhile at the *** Call Centre also just told me that the SR is not assigned to anyone yet. Then he changed his story to it doesn't even have a status. He then proceeded to hang up on me. Since it is so hard to get service out of Vodacom maybe it's time that customers make it hard for you to get payment. This service had been terrible since its inception. With not even one single month without issues. On top of that the "free installation and equipment" is just a devious ploy to keep customers logged into not canceling because you will have to pay for the installation and equipment upon cancellation. So that the terrible service can continue...
Vodacom's replyOfficial
16 Mar 2021, 17:34Dear Xavier Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We will follow up on the service request and will provide feedback soonest.
We do apologise for the inconvenience this may have caused. Regards Consumer Website Team
We do apologise for the inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Mar 2021, 17:34
Official
Dear Xavier Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We will follow up on the service request and will provide feedback soonest.
We do apologise for the inconvenience this may have caused. Regards Consumer Website Team
We do apologise for the inconvenience this may have caused. Regards Consumer Website Team
Best regards,
XS
Changing the status of the request to RESOLVED does not mean that the line moved itself. This is NOT RESOLVED as my line has not been relocated.
Please be advised that your Vodacom Service Request SR*** (Re: Vodafone H500s router access) has been changed to 'Resolved' status.
Dear Xavier Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We will follow up on the service request and will provide feedback soonest.
We do apologise for the inconvenience this may have caused. Regards Consumer Website Team
Xavier S's updateReviewer Update
17 Mar 2021, 08:16Changing the status of the request to RESOLVED does not mean that the line moved itself. This is NOT RESOLVED as my line has not been relocated.
Please be advised that your Vodacom Service Request SR*** (Re: Vodafone H500s router access) has been changed to 'Resolved' status.
Dear Xavier Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We will follow up on the service request and will provide feedback soonest.
We do apologise for the inconvenience this may have caused. Regards Consumer Website Team
XS
Xavier S's update17 Mar 2021, 08:16
Reviewer Update
Changing the status of the request to RESOLVED does not mean that the line moved itself. This is NOT RESOLVED as my line has not been relocated.
Please be advised that your Vodacom Service Request SR*** (Re: Vodafone H500s router access) has been changed to 'Resolved' status.
Dear Xavier Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We will follow up on the service request and will provide feedback soonest.
We do apologise for the inconvenience this may have caused. Regards Consumer Website Team
Vodacom's replyOfficial
17 Mar 2021, 19:20Dear Xavier Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your order is awaiting for your approval. Once you approve the relocation order, your order will move to an open state and it will move on to the installations team.
Sales order number to approved by you: SO*** Regards Vodacom Consumer Website Team
Sales order number to approved by you: SO*** Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Mar 2021, 19:20
Official
Dear Xavier Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your order is awaiting for your approval. Once you approve the relocation order, your order will move to an open state and it will move on to the installations team.
Sales order number to approved by you: SO*** Regards Vodacom Consumer Website Team
Sales order number to approved by you: SO*** Regards Vodacom Consumer Website Team
Best regards,
XS
Xavier S's updateReviewer Update
18 Mar 2021, 10:39Just yesterday I was told by the Call Centre that I would receive a call from a technician that would come to install it on the same day. Absolutely nothing about any approval or a new reference number. Your service truly sucks. How am I supposed to know what I need to do to approve it??? Was the form that I filled in and signed not approval enough???
Dear Xavier Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your order is awaiting for your approval. Once you approve the relocation order, your order will move to an open state and it will move on to the installations team.
Sales order number to approved by you: SO*** Regards Vodacom Consumer Website Team
Dear Xavier Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your order is awaiting for your approval. Once you approve the relocation order, your order will move to an open state and it will move on to the installations team.
Sales order number to approved by you: SO*** Regards Vodacom Consumer Website Team
XS
Xavier S's update18 Mar 2021, 10:39
Reviewer Update
Just yesterday I was told by the Call Centre that I would receive a call from a technician that would come to install it on the same day. Absolutely nothing about any approval or a new reference number. Your service truly sucks. How am I supposed to know what I need to do to approve it??? Was the form that I filled in and signed not approval enough???
Dear Xavier Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your order is awaiting for your approval. Once you approve the relocation order, your order will move to an open state and it will move on to the installations team.
Sales order number to approved by you: SO*** Regards Vodacom Consumer Website Team
Dear Xavier Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your order is awaiting for your approval. Once you approve the relocation order, your order will move to an open state and it will move on to the installations team.
Sales order number to approved by you: SO*** Regards Vodacom Consumer Website Team
XS
Xavier S's updateReviewer Update
23 Mar 2021, 17:14Almost 2 months to move a line from one room to another. Extremely Useless!!!
XS
Xavier S's update23 Mar 2021, 17:14
Reviewer Update
Almost 2 months to move a line from one room to another. Extremely Useless!!!
XS
Xavier S's updateReviewer Update
06 Apr 2021, 10:36More than 2 months -> still not resolved...
XS
Xavier S's update06 Apr 2021, 10:36
Reviewer Update
More than 2 months -> still not resolved...