RW
Ryan W

1 reviews | Active since Jan 2014

14 Jun 2018, 19:22

FIBRE: Absolutely disgusting service

I signed up for fibre for vodacom for the first time in 2017. I had such abad experience with trying to get them to install that tooks months that i cancelled before they even tried installing. Then I went and signed with another company who had me connected within a week. I then saw Vodacom back at my estate with their promotional tents and I decided to give them another try. What a mistake again! After weeks of declining me for credit reasons which made no sense I eventually got accepted, they said it takes up to 21 woorking days for them to call for installation. Day 21 was on wednesday, so I called them, they have no idea what is happening with my order again!!!!! Thry said they will eacalate and call me back today, ja right!! No one calls. Do uou realise that its been almost 12 months since I contacted you for installation and yet I’m still waiting. PS i already have a fibre line installed because you bought it from Evotel so you don’t even need to instal fibre. Sinply have to give me a modem and switch on the line nut you are the worst company in this country!

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Replies (1)
Vodacom
Vodacom's reply14 Jun 2018, 21:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team