Fibre

Dear Vodacom Customer Service Team,

I am writing to express my extreme disappointment and frustration with the service I have received from Vodacom regarding my fibre connection. Despite being a loyal customer since 1997, I have been met with incompetence and a complete lack of communication.

My fibre connection request was submitted on 3 February, and since then, I have spoken to at least 9 consultants and had my query escalated 3 times. It is now 10 February, and I have yet to receive any feedback or even an apology for the delays.

I am appalled by the inadequate service I have received, and I will be sharing my experience on Hello Peter. I hope that you will take immediate action to address the issues with your fibre connection process and provide better training to your consultants.

I also send an email on Monday, 10 February 2025, regarding my unresolved fibre connection issue. Unfortunately, I have yet to receive any feedback or resolution from your team.

Despite multiple phone calls and promises from consultants, I have been left without any updates or resolution. The latest promise was made yesterday, 11 February, by a fibre consultant who assured me that someone would contact me with feedback. Regrettably, I have not received any communication.

I would appreciate it if you could provide me with a clear update on the status of my fibre connection and the actions being taken to resolve this issue. It is now 9 days and still waiting for someone to contact me regarding my fibre installation.