FIBRE- 9 DAYS CONNECTED WITH NO INTERNET

Our fibre/router has not connected us to the internet since the 8th of Aug. We lodged a complaint on the 9th and they said they would esclate it to the relevant parties. Its been a full week now and we are still waiting for a technician to arrive. They call but never actually arrive. When you speak to an agent, they tell you try to troubleshoot. We've done that enough. I work from home. I have to travekl to my aunts house to use her internet daily.

Yet I will be expected to pay full amount for internet I am not using this month. Its insane! Zoom fibre is proving to be the worst fibre provider and Vodacom is failing its clients.

Ref number: SR***