Fibre

I am very unhappy. We have Fibre through Vox, but Vodacom is managing the line. It has been going great since last year's complaints I had with all the down time. But it seems to be back. This is now the third week in a row that our Fibre is off at home. You log a query with Vox then they ask you to do all these tests first. Then they log a ticket and tell you they locked it with Vodacom to resolve my query. As numerous times told to Vodacom and Vox my whole house is running on Fibre and my kids are home schooling. It is as a no care attitude and then suddenly your fibre is on again. Nobody is trying to resolve the issue. What can be the issue that Vodacom is going off so much in Brits. And don't phone me and tell me I need to log it with Vox first as they need to resolve the issue, why do they send a sms and log it with Vodacom then. Sort this out.