Fibre

My fibre was not working since yesterday night. I tried to get happy but with poor service that I got from this people it is really shocking of my life I contacted them 4 times already trying to get help no one assisted me I called again around 17h00 than they only give me 48 turn around time an this guy told me why I didn't called early an he said turn around time only counts when I get the ref no. No one even bothered to contact and me advise when can I get help. I called again at 20h00 than I was advised by the consultant saying her team leader said nothing they can do to help me till Monday her name was Monica. An hang up a call on my ear rude people with bad service im working from home an I don't have any network. Ridiculous service