Fibre

Since March Vodacom com has been unwilling to remedy queries sort out the Fibre Send an invoice Refund as agreed Instead they invoiced me again

For their reference

Fibre installation Sr 190 ********** 38 So 190 ********** 09

Dear sirs,

I am sending this to you so that you are aware of not only my total dissatisfaction at your fibre service, but also the disregard held by customer service and your ********** Fibre contact services.

I have been in contact by phone or email a number of times: I have sent 55 emails without soliciting any response from a person.Phoning has resulted in the same disregard. I even went in to the vodashop in Meyersdal to return the router,but they said it needed resolution from the fibre department. I consider this non response an indication that you do not wish to continue business. I certainly will not use you as a service provider as the key word here is : provider.

Trying to get clarity or any action has been time consuming and frustrating even down to where mails simply get automatic responses. What is escalating after 3 weeks. I have not cancelled my Adsl because Vodacom do not bother to take action . I have been prejudiced by Vodacom's inaction.

The installation was done on the 7th March reported the matter on the 13th and was promised a 24 hr turn around given that today is the 28th and 15 days later that would make it a lie 15 times or an untruth by 1500% .

Your installation was either incomplete or faulty , no one has returned or tried to remedy your breach , there is no service,or you are incapable of rendering an effective service. There has been no value or benefit derived from your ( installation). You have been in breach of remedy for 15 days.

I would be a fool to continue pursuing a relationship,where despite my best efforts to get action , pleas falls on deaf ears. I hate public platforms ,but maybe only knee jerk reactions are what work on a leviathan.

I Am no longer interested in your fibre service ! You are incapable, or disinclined to deal with your clients and if this is how things start...... what will happen when there is a later problem and you have dissatisfaction and demands from even more clients.

I expect a call from senior management and an email from them noting receipt hereof