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Sumarié Erasmus
1 reviews | Active since Mar 2019
28 Mar 2019, 06:43
Fibre
I recently ordered fibre.
Sales order number SO190 ********** 00.
The fibre was installes but the internet is not activated. I called and received a config number SR190 ********** 18.
I gave it a day, still not activated. I called again, gave it a day. Still not activated. Now I received an email from vodacom stating my sales order is complete and ready for debit order.
My fibre is still not working?!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Mar 2019, 06:49 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2019, 06:49
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SE
Sumarié Erasmus's updateReviewer Update
28 Mar 2019, 13:36I have still not received feedback?
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Sumarié Erasmus's update28 Mar 2019, 13:36
Reviewer Update
I have still not received feedback?
Vodacom's replyOfficial
01 Apr 2019, 07:42 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2019, 07:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,