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Ronica D
1 reviews | Active since Jul 2021
09 Apr 2023, 09:19
Fibre ****
I app**** for fibre in Oct 2022 but I cancelled it when I was made aware that it will not work when the power is off,I will have to buy UPS separate.Now in April 2023,I log on my App,I see I'm owing R2039,I normally pay R1300 ,which is my contract & my daughter's.I call the Vodacom call center,on the system it shows the line is active,4 devices connected,but they reside in Joburg.Now I asked that they send the bill to the person cause they have the details,I am told they are busy with investigation.Till today,I'm still waiting.
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Replies (2)
Vodacom's replyOfficial
09 Apr 2023, 10:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2023, 10:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RD
Ronica D's updateReviewer Update
09 Apr 2023, 13:53Thank you
Hope this matter will get attention asap.
Regards
Ronica
Hope this matter will get attention asap.
Regards
Ronica
RD
Ronica D's update09 Apr 2023, 13:53
Reviewer Update
Thank you
Hope this matter will get attention asap.
Regards
Ronica
Hope this matter will get attention asap.
Regards
Ronica