EH
Estie H
1 reviews | Active since Jan 2019
09 Jan 2019, 15:31
Fibre
I had a 24 month contract with Vodacom, I ran out of data and logged a Service Request to top-up data, but Vodacom's couldn't do a top up on my account. So after 2 weeks of frustration, I asked to Migrate to an uncapped service - this request took 6 weeks to complete, where after, I no don't have ANY wifi service available at my house for a week. How can a company like Vodacom give such bad and useless service to a paying customer?
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Replies (2)
Vodacom's replyOfficial
09 Jan 2019, 15:58 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jan 2019, 15:58
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jan 2019, 19:26 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2019, 19:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,