Fibre

Item: Vodacom
Rating: 1
Author: Lincoln J

First of all Vodacom was selling Fibre product which I accepted. From October I have been battling to get the fibre installed. The fibre is now installed but not working sending e-mails for 2 weeks no response. today they came back to me with an attitude they will charge me to remove the fibre what nonsense is this. This is the ladies e-mail with the attitude from Vodacom ********** This is my second review they send a message they will get back to me from the 16 December 2017 still no response no phone calls nothing I just had it with Vodacom.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Jan 2018, 10:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply02 Jan 2018, 10:13

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Lincoln J's updateReviewer Update

02 Jan 2018, 11:15

Same story same response and still nothing. Its like asking or talking to a wall ..

Lincoln J's update02 Jan 2018, 11:15

Reviewer Update

Same story same response and still nothing. Its like asking or talking to a wall ..

Fibre

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