FG
Francois G
1 reviews | Active since May 2025
06 May 2025, 12:11
Fibre ****
After moving to vodacom from Telcom whom I thought was the most useless company for fibre, it's confirmed that they are all the same.
Waiting a week for the installation and being promised it would be installed when I get back from a business trip, they arrived late. After the installation the tech tells me it will be activated in half an hour. Now fter calling customercare to activate you get told another 24 to 48 hrs. Service in this country sucks.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 May 2025, 14:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 May 2025, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 May 2025, 07:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you telephonically. Our records indicate that the fibre has been restored.
Regards
Vodacom Consumer Website Team
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 May 2025, 07:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you telephonically. Our records indicate that the fibre has been restored.
Regards
Vodacom Consumer Website Team
Regards
Vodacom Consumer Website Team
Best regards,