Fibre!
On the 6th of November 2021 - I contacted the billing department with regards to the amounts seen on the app. They were unable to tell me why I was getting billed over 1000 rands for fibre so they transferred me to fibre, the lady was so rude and was told they can't tell me anything I must JUST hold. I wait for over 20 mins and am still on hold to get information. then when she comes on the line she tells me I paying R599 for open serve when I am on R549 for openserve. I am getting over charged again!
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Vodacom's replyOfficial
08 Nov 2021, 08:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2021, 08:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team