JR
Jaco R
1 reviews | Active since Jul 2020
08 Jul 2020, 08:14
Fiber wrongfully throttled
Logged multiple tickets for being throttled on my vodacom fibre line.
Scenario: I’ve got a 100/100mb fibre line by vodacom. Every month around the 8th -12th my fibre line is being throttled. Ive logged multiple tickets and they just get closed. I received an email from a supervisor in the fiber department stating that i have used my 400GB threshold and i’m being throttled. The threshold for a 100/100mb line is 2.5 TB (2500GB). Vodacom’s customer care line advised me multiple times that I never even reached 400GB on my line but I am being throttled. When i wanted to cancel due to bad service, they told me to pay an absurd amount as a cancelation fee. (I already pay R1300.00 per month for the 100/100mb line)
Service is extremely poor. I would never advise anyone to go for Vodacom Fiber.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Jul 2020, 09:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jul 2020, 09:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JR
Jaco R's updateReviewer Update
08 Jul 2020, 13:52And still no contact made from a vodacom representative. This is extremely bad service.
JR
Jaco R's update08 Jul 2020, 13:52
Reviewer Update
And still no contact made from a vodacom representative. This is extremely bad service.
JR
Jaco R's updateReviewer Update
08 Jul 2020, 21:05Still no communication from Vodacom at all. I am disgusted.
JR
Jaco R's update08 Jul 2020, 21:05
Reviewer Update
Still no communication from Vodacom at all. I am disgusted.