EN
E N
1 reviews | Active since May 2016
04 Apr 2020, 08:47
Fiber support
Hi. I have been waiting for assistance on my fiber line since yesterday morning. I was advised that I would be assisted yesterday or within 24 hours. When I call tonfollow-up, I am told the agent assigned to my call is off this weekend. Surely there is more than one agent and the processes accommodate for continuity and not having a key man dependency. Can you please allocate somone to assist me as a matter of urgency.I need my line to be operational as I cant be paying for a service that I am not receiving l. My SR number is SR***. This is not the service expected from an ISP. I never had issues such as these or had to wait with other providers.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Apr 2020, 11:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2020, 11:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
EN
E N's updateReviewer Update
07 Apr 2020, 23:38Hi. Its 6 days without internet. Consultant calls me but makes broken promises. I am calling to cancel my service tomorrow as you are misleading me and not delivering the service as per the Consumer Protection Act. You kame metrofiber, but they came through and it's clear that vodaco needs to fix it. You are charging me for a service that you are not providing- I am reversing the debit order and we can go to the ombudsman. If not fixed by 11 AM, then this will be a cancellation on the basis of non-delivery and dishonesty to the customer.
EN
E N's update07 Apr 2020, 23:38
Reviewer Update
Hi. Its 6 days without internet. Consultant calls me but makes broken promises. I am calling to cancel my service tomorrow as you are misleading me and not delivering the service as per the Consumer Protection Act. You kame metrofiber, but they came through and it's clear that vodaco needs to fix it. You are charging me for a service that you are not providing- I am reversing the debit order and we can go to the ombudsman. If not fixed by 11 AM, then this will be a cancellation on the basis of non-delivery and dishonesty to the customer.
Vodacom's replyOfficial
08 Apr 2020, 18:56Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Social Media Team. Kindly allow the team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2020, 18:56
Official
Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Social Media Team. Kindly allow the team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,