Fiber still not installed (5 Months Later)

This is now the second time I am complaining about my fiber not being installed and not receiving feedback from Vodacom regarding the issue. I have now been told that fiber is live in the area and that their scheduling team will contact me to set up an appointment,this was about a week ago. every time I have phoned in after that because no one is contacting me I am told that they will send an e-mail to escalate the matter and then that's it, I don't hear anything from them and the cycle starts over.Surely it doesn't take long to make a call to set up an appointment. I have been waiting for the fiber relocation since May 2019 and am paying for the interim LTE (Only 100GB per month and extremely slow) which isn't worth half of the amount that I have to pay since the actual fiber package is about the same amount. I have no idea where I stand or what to do.