TR
Tanya R
1 reviews | Active since Oct 2012
03 Apr 2022, 18:50
Fiber Secunda
The entire Secunda has been having a issue for the last couple of weeks. The download speed drops from a 200mbps line to 4mbps every evening between 6pm and 10pm. They ask to log calls but this is not a individual issue but a town issue. It does not make sense how they did not even pick up the issue when it started and fixed it. Have been complaining every where but no one really seems to know what they are doing. Everyone I know gets a different answer when you call and no feedback get given to the clients. They care more about new business then the current customer. All my friends will now be moving service providers and us included, and will tell everyone to stay away from Vodacom fiber.
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Replies (2)
Vodacom's replyOfficial
04 Apr 2022, 08:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2022, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Apr 2022, 10:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please send us a speed test using one of the below links closest to you.
You will need to select one of the links below and send the screenshot via email at *** Please be advised that your speed test has to be done from a computer that is directly connected to the router via lan cable.
After sending the email, you will receive a reference number. Please keep this in a safe place. Gautengiperfmtb.vodasecure.co.za/KwaZulu-Nataliperfdmo.vodasecure.co.za/Mpumalangaiperfmtb.vodasecure.co.za/Free Stateiperfmtb.vodasecure.co.za/Western Capeiperfcfo.vodasecure.co.za/Eastern Capeiperfcfo.vodasecure.co.za/Northern Capeiperfcfo.vodasecure.co.za/Limpopoiperfprs.vodasecure.co.za/North Westiperfprs.vodasecure.co.za/? Test`s done via Wifi will not provide conclusive results as there are other factors influencing Wifi connectivity/speed. Once we receive this, we will be able to assist accordingly. We also need the details below. - MAC Address - Serial Number The MAC Address and Serial Number can be found at the back of the router.
Regards Consumer Website Team
Please send us a speed test using one of the below links closest to you.
You will need to select one of the links below and send the screenshot via email at *** Please be advised that your speed test has to be done from a computer that is directly connected to the router via lan cable.
After sending the email, you will receive a reference number. Please keep this in a safe place. Gautengiperfmtb.vodasecure.co.za/KwaZulu-Nataliperfdmo.vodasecure.co.za/Mpumalangaiperfmtb.vodasecure.co.za/Free Stateiperfmtb.vodasecure.co.za/Western Capeiperfcfo.vodasecure.co.za/Eastern Capeiperfcfo.vodasecure.co.za/Northern Capeiperfcfo.vodasecure.co.za/Limpopoiperfprs.vodasecure.co.za/North Westiperfprs.vodasecure.co.za/? Test`s done via Wifi will not provide conclusive results as there are other factors influencing Wifi connectivity/speed. Once we receive this, we will be able to assist accordingly. We also need the details below. - MAC Address - Serial Number The MAC Address and Serial Number can be found at the back of the router.
Regards Consumer Website Team
Best regards,
Vodacom's reply05 Apr 2022, 10:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please send us a speed test using one of the below links closest to you.
You will need to select one of the links below and send the screenshot via email at *** Please be advised that your speed test has to be done from a computer that is directly connected to the router via lan cable.
After sending the email, you will receive a reference number. Please keep this in a safe place. Gautengiperfmtb.vodasecure.co.za/KwaZulu-Nataliperfdmo.vodasecure.co.za/Mpumalangaiperfmtb.vodasecure.co.za/Free Stateiperfmtb.vodasecure.co.za/Western Capeiperfcfo.vodasecure.co.za/Eastern Capeiperfcfo.vodasecure.co.za/Northern Capeiperfcfo.vodasecure.co.za/Limpopoiperfprs.vodasecure.co.za/North Westiperfprs.vodasecure.co.za/? Test`s done via Wifi will not provide conclusive results as there are other factors influencing Wifi connectivity/speed. Once we receive this, we will be able to assist accordingly. We also need the details below. - MAC Address - Serial Number The MAC Address and Serial Number can be found at the back of the router.
Regards Consumer Website Team
Please send us a speed test using one of the below links closest to you.
You will need to select one of the links below and send the screenshot via email at *** Please be advised that your speed test has to be done from a computer that is directly connected to the router via lan cable.
After sending the email, you will receive a reference number. Please keep this in a safe place. Gautengiperfmtb.vodasecure.co.za/KwaZulu-Nataliperfdmo.vodasecure.co.za/Mpumalangaiperfmtb.vodasecure.co.za/Free Stateiperfmtb.vodasecure.co.za/Western Capeiperfcfo.vodasecure.co.za/Eastern Capeiperfcfo.vodasecure.co.za/Northern Capeiperfcfo.vodasecure.co.za/Limpopoiperfprs.vodasecure.co.za/North Westiperfprs.vodasecure.co.za/? Test`s done via Wifi will not provide conclusive results as there are other factors influencing Wifi connectivity/speed. Once we receive this, we will be able to assist accordingly. We also need the details below. - MAC Address - Serial Number The MAC Address and Serial Number can be found at the back of the router.
Regards Consumer Website Team
Best regards,