Fiber router configuration
I app**** for Fiber and the interim solutions was delivered and is working 100%. They then came and installed fiber into my house and told me that all will be working within 24 hours. Well its 7 days later and my router is still no configured. I phone is 10 times and every time they tell me that they send a mail to the relevant department to action this issue. SR190 ********** 71. The issue is still not resolved and frustration is an understatement.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 May 2019, 14:01 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 May 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 May 2019, 14:25Dear Johan,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 May 2019, 14:25
Official
Dear Johan,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
26 May 2019, 20:12Good Day
Thank you very much the issue was resolved Saturday.
Thank you for the quick response
Thank you very much the issue was resolved Saturday.
Thank you for the quick response
's update26 May 2019, 20:12
Reviewer Update
Good Day
Thank you very much the issue was resolved Saturday.
Thank you for the quick response
Thank you very much the issue was resolved Saturday.
Thank you for the quick response