Fiber relocation issue

I'm very disappointed. I have been battling with my fiber relocation for almost 2 months now. I'm paying for a service I can't use.

Everytime I call to follow up I get the same answer its with the technician and they have escalated the matter, they will call me back. 3 agents now haven't called back.

I can't go on like this. In your contract it states that a relocation is possible. By the sounds of it there is all ready a line they just need to come and do an addition to the line.

Where is the technician and why is there such a delay. 30 days has long past for my waiting period. Then it's 10 days for the technician to come do the job and still waiting.

Vodacom please!!!

SR***