SK
Siphelile K
1 reviews | Active since Feb 2021
23 Feb 2021, 09:55
Fiber relocation fee
After waiting 3 months for my wifii to be connected and was being charged for 3 months of no service, I finally got connected then got a 1300 bill for relocation yet my contract said I can relocate twice for free, call vodacom spoke to the most rude girl called tuli who told me they need a year to check if I am not lying yet they have my contract on file!!!!!
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Vodacom's replyOfficial
23 Feb 2021, 10:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Due to your query being posted on an incorrect listing, the Vodacom Consumer Website Team would not have received the post. Kindly re-post your query should you still require any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2021, 10:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Due to your query being posted on an incorrect listing, the Vodacom Consumer Website Team would not have received the post. Kindly re-post your query should you still require any further assistance. Regards Consumer Website Team
Best regards,