Fiber Relocation

Item: Vodacom
Rating: 1
Author: Nardo Van Der Merwe

Good Day I have requested a Fiber relocation and was told that it can take up to 30 days for the relocation to occur. I had no other choice as to accept the relocation page send to me but was never told upon installation that there is a 30 day relocation period only told that i can relocate when needed after i specifically asked. I already moved out of my house and now sit without Fiber but still need to pay for it? Why is there such excellent service when they install the fiber within a day or two but after I'm already a customer I have to wait 30 days?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 May 2020, 08:12

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply15 May 2020, 08:12

Official

Best regards,

Vodacom's replyOfficial

21 May 2020, 12:16

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the query was resolved.

Regards Consumer Website Team

Best regards,

Vodacom's reply21 May 2020, 12:16

Official

Best regards,

Fiber Relocation

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