LM
Lisebo M
1 reviews | Active since Nov 2013
21 Jul 2020, 17:04
Fiber reconnection nightmare
I requested my fiber line be relocated to my new place and was not aware they required 30 days notice. I submitted my application, sent everything they have asked from me and followed up multiple times via phone calls and emails but I am a few days away from 30 days with no contact from the “agent” this has been assigned to. To get me to sign up I got an LTE line while waiting for my fiber but this option is now impossible because I am a fiber client; I explained that I work from home and offered to pay extra for a temporary solution but I was told it is not possible, Vodacom has no data options I can use so I just need to wait.
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Replies (3)
Vodacom's replyOfficial
22 Jul 2020, 07:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jul 2020, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LM
Lisebo M's updateReviewer Update
22 Jul 2020, 07:23With all due respect, this is what I have been told for about a month now while still paying for my monthly subscription (not that I’m complaining, I understand this is necessary to keep my account with you).
LM
Lisebo M's update22 Jul 2020, 07:23
Reviewer Update
With all due respect, this is what I have been told for about a month now while still paying for my monthly subscription (not that I’m complaining, I understand this is necessary to keep my account with you).
Vodacom's replyOfficial
15 Aug 2020, 10:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Aug 2020, 10:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided, your query has now been resolved. Regards Consumer Website Team
Best regards,