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Quade R
1 reviews | Active since Aug 2023
23 Mar 2024, 15:18
Fiber outage for more than 2 hours, RIDICULOUS!!
Its been over 2 hours now and my fiber service has not been restored. They said its a possible cable break and there are technicians "aware" of it not starting they are "attending" to it. Ever since I've upgraded my link to 200Mbps within the past month, I've been experiencing more latency and connectivity issues than i was experiencing on the 100Mbps. Makes me wonder if this was the right move to do!
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Vodacom's replyOfficial
23 Mar 2024, 17:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Mar 2024, 17:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Quade R's updateReviewer Update
26 Mar 2024, 14:42Its only been a day and half since my last report on the 24th, and my fiber is down yet again!!!!
How's it possible that one pays so much money "expecting" a reliable service, yet one must suffer like this.
Vodacom was not aware of the fiber being down, until i reported the fault to them. Do they not have monitoring tools to proactively respond to incidents like these. Cer*****y not the only FTTH customer among other businesses impacted by this regular outages.
How much longer must one endure such interruptions?????
How's it possible that one pays so much money "expecting" a reliable service, yet one must suffer like this.
Vodacom was not aware of the fiber being down, until i reported the fault to them. Do they not have monitoring tools to proactively respond to incidents like these. Cer*****y not the only FTTH customer among other businesses impacted by this regular outages.
How much longer must one endure such interruptions?????
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Quade R's update26 Mar 2024, 14:42
Reviewer Update
Its only been a day and half since my last report on the 24th, and my fiber is down yet again!!!!
How's it possible that one pays so much money "expecting" a reliable service, yet one must suffer like this.
Vodacom was not aware of the fiber being down, until i reported the fault to them. Do they not have monitoring tools to proactively respond to incidents like these. Cer*****y not the only FTTH customer among other businesses impacted by this regular outages.
How much longer must one endure such interruptions?????
How's it possible that one pays so much money "expecting" a reliable service, yet one must suffer like this.
Vodacom was not aware of the fiber being down, until i reported the fault to them. Do they not have monitoring tools to proactively respond to incidents like these. Cer*****y not the only FTTH customer among other businesses impacted by this regular outages.
How much longer must one endure such interruptions?????