Fiber Outage

Complaining numerously that when loadshedding is on there is NO fiber. In our current street we are over 5 houses making use of fiber 3 of them with businesses. Installed generators/solar and inverters but what is the use as the fiber is not working so the business cant operate as normal. At the Vodacom tower there is a backup battery but it does not come on. And NO ONE COMES OUT. Every household and business is currently bleeding because of loadshedding and so many additional cost have been occurred to at least have our businesses run in the downtime. But without fiber all the extra cost was a complete waste. And Vodacom does not respond or even come out to check the battery at the tower. Quick to send an acknowledge sms when loadshedding starts and quick to se d a sms to say its been restored after loadshedding when indeed they havent done ANYTHING. We get charged monthly the normal rate - but are unable to sometimes use fiber between 2-3 hours for 2-3 x times a week.

Then amend my bill or get your technicians out to the tower to investigate why the back up battery is not working.