Fiber outage and the constant run around to resolve it. P*ss Poor support!

Im situated in Hartbee****rt, with only one option for fiber as Vodacom "own" the fiber infrastructure, as far as I'm aware. So, im suck with these guys and their poor service. For 3 years I have not had an issue in terms of "up time" but now that I have been disconnected due to what ever reason, a break in the immediate area you would think but, as my neighbour is still connected i then dont know. (Funny how on the day he is connected I am disconnected!!!!) I logged a call for service because of the disconnection on the 24th June and today the 1st July there has still not been a technician out to resolve the problem. Even though I have made multiple, numerous >10 calls to the call center (***), where every time they say the technician will be coming tomorrow or even today on the day of making the call, what escalation is happening, because they say it has been escalated. I even at a point was told where the techie was working , busy with another break in the line, +- 5km away, obviously not affecting my problem (as my neighbour is still connected) i went as far as driving there and thi techie is just sitting on his instrument box and waiting for workers to finish off Paving to be installed, this was on Friday 28th, Instead of going to the next site and continue, but i suppose that is his work ethic. When will vodacom resolve my outage?