MK
Martin K
1 reviews | Active since Nov 2015
09 Nov 2021, 07:24
Fiber offline for over a week and half.
My Vodacom fiber line was damaged on the 29th of October. It was reported on the same day. Since then I have called to follow up almost every day. Each time I’m told that the issue has been escalated and the technicians will call to make an appointment to come and fix the problem. Nothing has happened so far and I have not been called. It is now the 9th of November and my entire school has been offline for over a week and a half. Please get this sorted out. And don’t give me another promise that a technician will call me because it is quite evident that they won’t.
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Vodacom's replyOfficial
09 Nov 2021, 09:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Nov 2021, 09:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MK
Martin K's updateReviewer Update
11 Nov 2021, 08:51The problem has still not been resolved. We are now offline for 13 days. It seems like public reviews don't even move this useless company into action. I have called and emailed numerous times and keep getting the same ******* that it has been escalated. This is absolutely pathetic.
MK
Martin K's update11 Nov 2021, 08:51
Reviewer Update
The problem has still not been resolved. We are now offline for 13 days. It seems like public reviews don't even move this useless company into action. I have called and emailed numerous times and keep getting the same ******* that it has been escalated. This is absolutely pathetic.