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Monnye M
1 reviews | Active since Feb 2021
24 Feb 2021, 09:55
FIBER NOT WORKING(NO CONNECTIVITY)
I am so disappointed with Vodacom, they have installed a fiber at my house and it only worked for two weeks, I called them and I have been taken up and down, every time when I call their call center they all promise to log a service call but nothing is happening. What came to me as a surprise is that when they capture my ID number on their system it pulls someone information, and I am Vodacom existing client. The problem is that I am working from home and now without connectivity. Please help Monnye Molapo
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Replies (2)
Vodacom's replyOfficial
24 Feb 2021, 10:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Feb 2021, 10:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Feb 2021, 10:55Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre support team for further assistance. Based on the feedback provided, our team confirmed that your service is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre support team for further assistance. Based on the feedback provided, our team confirmed that your service is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2021, 10:55
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre support team for further assistance. Based on the feedback provided, our team confirmed that your service is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre support team for further assistance. Based on the feedback provided, our team confirmed that your service is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,