Fiber not working after paying double payment for reconnection after move

We are urgently waiting for someone to explain to us exactly what is going on and why our fiber is not working - We moved into a new property on the 31st of January. We then proceeded to ask to have our fiber moved but was advised we needed to give 30 days' notice of the move. This was the first time we heard of this rule. We were then advised that this can be done immediately if we pay a double payment and we proceeded with this double payment option. Vuma has been at the property twice, the first agent was quick to arrive but also quick to say he cannot assist and another technician will have to come out. We then waited a Week for the second technician to come out. They re-installed the fiber cable from outside, and we were happy with the service. This was done on Friday, since Friday we have been waiting for Vodacom to just press a button to re-activate the line???? Now we are being told they will only reset our fiber on SUNDAY??????