PS
Portia S
1 reviews | Active since Mar 2012
29 Sept 2020, 09:30
Fiber not installed but charged.
I app**** for Business fiber a month ago i received the router and was told i will receive free 100g since the fiber is not installed. the fiber is still not installed however i was charged about R850 this morning for Fiber. i need my money back or this thing cancelled as i dont have fiber but im paying for a service that i was promised it will be free.
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Replies (2)
Vodacom's replyOfficial
29 Sept 2020, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Sept 2020, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Oct 2020, 16:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, please forward your fibre billing query to *** for further assistance and feedback. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Oct 2020, 16:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, please forward your fibre billing query to *** for further assistance and feedback. Regards Consumer Website Team
Best regards,