BJ
Briget J
1 reviews | Active since Oct 2011
05 Jun 2024, 12:12
Fiber NOT CANCELLED
I requested the cancellation of my fiber line in April 2024 and this was supposed to take effect from 01 June 2024. This line has NOT been released by Vodacom and my new service provider cannot link up because of your ineffective assistance. Your call center keeps escalating, but I am sitting without any internet NOW............................Get my line released
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
05 Jun 2024, 14:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Jun 2024, 14:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
BJ
Briget J's updateReviewer Update
06 Jun 2024, 09:48No call received, No Message Received and I am still sitting without Internet.
Why am I being inconvenience for Vodacom's incompetency.
1. I can work from home without the internet
2. My daughters cannot do her research while studying for exams
3. Our security system is not working because we have not internet
I want my line released as promised, I followed the cancellation process and did my part. With 2 months notice Vodacom could not fulfil the cancelation request.
Why am I being inconvenience for Vodacom's incompetency.
1. I can work from home without the internet
2. My daughters cannot do her research while studying for exams
3. Our security system is not working because we have not internet
I want my line released as promised, I followed the cancellation process and did my part. With 2 months notice Vodacom could not fulfil the cancelation request.
BJ
Briget J's update06 Jun 2024, 09:48
Reviewer Update
No call received, No Message Received and I am still sitting without Internet.
Why am I being inconvenience for Vodacom's incompetency.
1. I can work from home without the internet
2. My daughters cannot do her research while studying for exams
3. Our security system is not working because we have not internet
I want my line released as promised, I followed the cancellation process and did my part. With 2 months notice Vodacom could not fulfil the cancelation request.
Why am I being inconvenience for Vodacom's incompetency.
1. I can work from home without the internet
2. My daughters cannot do her research while studying for exams
3. Our security system is not working because we have not internet
I want my line released as promised, I followed the cancellation process and did my part. With 2 months notice Vodacom could not fulfil the cancelation request.
BJ
Briget J's updateReviewer Update
07 Jun 2024, 10:06My line still has not been released............................I have spoken to Celine at your call centre who promised to give me feedback on the 06 June 2024 and NO feedback given................I spoke to Asis today who has confirmed the line has not been released.
Why was this not done on the 1st of June 2024 and agreed by Vodacom, How many more days will I be inconvenienced. This has been the worst customer experience ever.
SR*** this request for cancellation was sent in April, we in June and I am still struggling HOW.
Why was this not done on the 1st of June 2024 and agreed by Vodacom, How many more days will I be inconvenienced. This has been the worst customer experience ever.
SR*** this request for cancellation was sent in April, we in June and I am still struggling HOW.
BJ
Briget J's update07 Jun 2024, 10:06
Reviewer Update
My line still has not been released............................I have spoken to Celine at your call centre who promised to give me feedback on the 06 June 2024 and NO feedback given................I spoke to Asis today who has confirmed the line has not been released.
Why was this not done on the 1st of June 2024 and agreed by Vodacom, How many more days will I be inconvenienced. This has been the worst customer experience ever.
SR*** this request for cancellation was sent in April, we in June and I am still struggling HOW.
Why was this not done on the 1st of June 2024 and agreed by Vodacom, How many more days will I be inconvenienced. This has been the worst customer experience ever.
SR*** this request for cancellation was sent in April, we in June and I am still struggling HOW.
Vodacom's replyOfficial
07 Jun 2024, 14:47Dear Briget.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. Should a reference number be required by your new ISP, kind provide them with OVC-***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. Should a reference number be required by your new ISP, kind provide them with OVC-***.
Regards
Vodacom Consumer Website Team
Vodacom's reply07 Jun 2024, 14:47
Official
Dear Briget.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. Should a reference number be required by your new ISP, kind provide them with OVC-***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. Should a reference number be required by your new ISP, kind provide them with OVC-***.
Regards
Vodacom Consumer Website Team
BJ
Briget J's updateReviewer Update
10 Jun 2024, 18:02Can you believe it, I am still struggling to get this line released. Vuma has not released thos line it is still with Vodacom.
Please can you send me the confirmation from Vuma indicating that they have taken Vodacom off my fiber line
I can believe I am 10 days into this struggle, Lord help me I just want my line to be release
Please can you send me the confirmation from Vuma indicating that they have taken Vodacom off my fiber line
I can believe I am 10 days into this struggle, Lord help me I just want my line to be release
BJ
Briget J's update10 Jun 2024, 18:02
Reviewer Update
Can you believe it, I am still struggling to get this line released. Vuma has not released thos line it is still with Vodacom.
Please can you send me the confirmation from Vuma indicating that they have taken Vodacom off my fiber line
I can believe I am 10 days into this struggle, Lord help me I just want my line to be release
Please can you send me the confirmation from Vuma indicating that they have taken Vodacom off my fiber line
I can believe I am 10 days into this struggle, Lord help me I just want my line to be release
BJ
Briget J's updateReviewer Update
11 Jun 2024, 08:51Day 11 and my fiber line is still not released
BJ
Briget J's update11 Jun 2024, 08:51
Reviewer Update
Day 11 and my fiber line is still not released