CB
Christiaan B
1 reviews | Active since Oct 2019
01 Oct 2019, 16:01
Fiber not being installed
I have been with Vodacom for many years and I have never been treated this badly. I relocated from Pretoria To Johannesburg in April 2019 and requested a fiber relocation in May 2019. It is now October 2019 and I still don't have the fiber. I have an interim LTE that only provides me with 100GB per month and is extremely slow but I guess Vodacom justifies the bad service with this. Not only hasn't the problem been sorted out in this time span, Vodacom simply just doesn't respond to my emails anymore or give me updates.
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Replies (2)
Vodacom's replyOfficial
02 Oct 2019, 07:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2019, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Oct 2019, 09:58Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has been resolved by our Fibre Support Team.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply29 Oct 2019, 09:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has been resolved by our Fibre Support Team.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,