Fiber nightmares

I am a long standing client with Vodacom, with 4 packages with them, when it was time to upgrade my data package as i was not aware that i will loose all my incentives when contract expires. i decided to go the uncapped fiber route as i was tired of monitoring my megs and the slow upload down load speed.

Little did i know that just upgrading to fiber with Vodacom will be such a nightmare . The customer service part does not exist, their famous line is we will escalate your query and someone will contact YOU. Please note this never happen, I lost track of how many people i spoke to, but i am still waiting for my fiber to be connected and no one can say when or even if this will happen. The staff at *** are not very helpful or clued up, seems like they read of a set script. one will tell me that fiber is live by me, the other will tell me its not, but all say the same we will escalate it-(LOL).according to the Vodacom app my location is live. To get connected with Vodacom fiber is a stressful and long process. i know of friends that got fiber with other service providers and they are already up an running. The question i keep asking is how reliable is Vodacom,?? and do they care for their customers. While they decide this, its costing me money on data.