Fiber Network down twice in a month it's now gone for a week with no response from vodacom

We have a fiber contract with vodacom and their service is worse than the word BAD.they are quick to debit but their service stink.their fiber is always down and they take time to repair.its been 7days that we their fiber is down but they always tell lies and different stories to fix.it was down twice in a month and it was down again 2 days after repair.i don't wish to refer anyone to that company I've never seen a company that is so unprofessional. When a follow-up is made they don't know anything one has to start reporting again, they don't even have control over their technician because their so called technician has been coming for 4 days and he is not arriving If I knew that their services are so bad I couldn't have entered into a contract with them .they are the worst service provider in South Africa the deserve to close their company because they don't know what they are doing.POOR,POOR SERVICE BY VODACOM The whole world needs to know ab out this bad service. We took this contract thinking that it will help us with kids homework but the struggle is more than a relief.the payment is done on time with no service in return So PAINFUL!!