FG
FJ G
1 reviews | Active since Nov 2019
20 Nov 2019, 11:52
Fiber lines have a 50% down time.
I have been using vodacoms fiber internet for a while now, currently sitting on a 50% downtime, after sending them an email you get a response saying that someone will contact you, then no one calls you so you end up sitting in a queue calling their support line they then tell you that they dont know what is going on and that management will call you, a week later you get a email that your ticket was closed without anyone contacting you.
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Replies (3)
Vodacom's replyOfficial
20 Nov 2019, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Nov 2019, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Nov 2019, 12:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2019, 12:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
FG
FJ G's updateReviewer Update
28 Nov 2019, 12:35Dear person that rep**** as I mentioned 6 times in the phone call you made and kept telling me you just respond to hello peter complaints and actually have no idea as to what happens at at the fiber line the fact that my internet has worked for the last week does not change the fact that the service a client gets from calling in to the fiber service team is unacceptable and that as the client I was still not contacted back by anyone at vodacom that actually works with the fiber line to give a response on any of the tickets they just closed without contacting me after a week. The fact that you called me just to tell me you also have no idea as to what is going on at vodacom just like everyone else just makes your service worse than it already is. Rather get someone that can truly help the customer to respond to these complaints than someone who will just repeatedly tell them to contact the department that couldn't help them in the first place and caused the complaint.
FG
FJ G's update28 Nov 2019, 12:35
Reviewer Update
Dear person that rep**** as I mentioned 6 times in the phone call you made and kept telling me you just respond to hello peter complaints and actually have no idea as to what happens at at the fiber line the fact that my internet has worked for the last week does not change the fact that the service a client gets from calling in to the fiber service team is unacceptable and that as the client I was still not contacted back by anyone at vodacom that actually works with the fiber line to give a response on any of the tickets they just closed without contacting me after a week. The fact that you called me just to tell me you also have no idea as to what is going on at vodacom just like everyone else just makes your service worse than it already is. Rather get someone that can truly help the customer to respond to these complaints than someone who will just repeatedly tell them to contact the department that couldn't help them in the first place and caused the complaint.