Fiber Lines down for more over 2 days and No assistance

Our Fiber lines have been broken since the 26th June in my complex and call was logged on Friday mid day. today its Monday we have been calling since then and we are told that it will take 48 hrs for a technician to be assigned. it has been more than 48 hours and a technician will only be assigned on Tuesday.

the Frustrating part is that some call center agents say they do not see any issues they see us as connected and make us go through a troubleshooting process even when I explained that am not the only affected customer.

some agents confirmed that they see about 8 other customers in the complex have been down for more than 72 Hours and nothing is being done except to promise to escalate the issue. this is frustrating and I am sure we will still be liable to pay for the whole month even for days that there was no usage.