Fiber line still kept at ransom, or maybe corporate punishment.

It has been 15 days now, I cancelled my order with vodacom home fibre due to bad service and slow speed (lowest 1,35MBPS). I got a new provider and vodacom was to release my line on 31 Dec 2020. My new provider sent a router and the transition was to be painless. vodacom did not release the line, it is still active, there is still internet, but really slow. The new provider confirmed my line still active with voda****, SADV confirmed my line is still active with vodadum, but vodacom call centre personnel said we all wrong. They know we are disconnected. They will not even look into it.

I wrote a review earlier and got the generic AI reply, they will contact me. NOTHING Thought they would at least mail me and tell me to go fudge myself Please people, don't go with vodacom, they are really *******, they are completely removed from customer service. they have a big market share and stuff the public. Now that I cancelled my contract due to bad service they keeping my line locked to punish me.