Fiber Line Relocation

I logged the move of a fiber line for the first time on the 5th of May 2022. When I phoned two weeks later to follow up and ensure everything is planned, they realized that the move was incorrectly done. They had to redo the query on the move on the line. I have been following up ever since as no one can assist by giving me an expected date of installation. They said it took 30 days for the move, we are border line 30 days, and still nothing no word on when and literally no one at Vodacom can help you as it constantly needs to be escalated. In addition, you can never talk to the same person as they only work certain days and you need to explain the issue from scratch every time. Horrible service with zero communication from Vodacom.