Fiber line Not Activated and ****le not delivered as per the Aggrement

I had app**** for a fiber Promotion on the 28th feb 2025 which came with a Modem , I had to cancel with my service provider and the cancelation was for the 30 April 2022

I only received a Router from Vodacom with out a Modem And i Vodacom has failed to Activate my fiber line since the 30th of April , its been 5 days without internet

I have been contacting the customer service And have received no help from vodacom I have also contacted Vumatel and they advised me vodacom has to Submit a Activation request , i dont know how hard can it be to submit a activation request As on the initial Activation request failed Sales Order # SO*** Email below: Recommended Package Details Address: 43 Drakensberg Street, Sonland Park, Vereeniging, Gauteng, 1929 Contract: 24 Month

Package Benefits:

Free installation Free activation Free 40GB backup LTE ****le Free Fibre Optic Router One-time delivery fee: R199 Package Specifications:

Fibre Line Speed: 100Mbps/50Mbps Data Allocation: Uncapped/Unlimited Monthly Subscription Fee: R599 First 6 Months R799 there after