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Chante D
1 reviews | Active since Nov 2016
03 Feb 2022, 19:27
FIBER LINE *****
A Vodacom fiber line was charged on our account in the amount of R 27 318-13, and we are not even using fiber line at home. We are currently using a mobile modem that was bought through Vodacom with a new contract. This is ***** on our account from Vodacom Office. Head Office just says that they cannot assist us and the our lines will be cut within the next day or two. Vodacom, please sort out this matter urgently as our cell phones are being used for business every day and all day. Hope we hear from you on this matter.
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Replies (3)
Vodacom's replyOfficial
04 Feb 2022, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2022, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Chante D's updateReviewer Update
06 Feb 2022, 20:01No one has contacted us yet... We are still waiting your response.
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Chante D's update06 Feb 2022, 20:01
Reviewer Update
No one has contacted us yet... We are still waiting your response.
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Chante D's updateReviewer Update
08 Feb 2022, 13:51Still no contact were made.... Bad bad service Vodacom
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Chante D's update08 Feb 2022, 13:51
Reviewer Update
Still no contact were made.... Bad bad service Vodacom