1 reviews | Active since Jul 2019
Fiber Line down for a week and no help from Vodacom
I was to express my upmost dissatisfaction with the service that I have “not” received form Vodacom
My fiber line has been down from 24 June – ( it’s now been a full week) I have been contacting the call center every day with absolutely no joy.
My further disappointment comes from the fact that the feedback given every day is the same - "Mary and the project manager" has been working on this … and we are waiting…. – this has been escalated more than 10 times!!!!
In addition, NO ONE from Vodacom has called me to give me any status updates, including the call centre manager, who promised to call me back in an hour after my call at 10 am on Saturday
I called again today, still absolutely no progress, no updates....
I am still waiting.....
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team