Fiber line down and no feedback from vodacom for 7 days

On the 26 December a storm caused a tree to fall on the fiber line. I logged a ticket with vodacom who are telling me vumatel needs to send a technician. It is 7 days later and I've been informed that vumatel closed the ticket on the 30th stating my service is canceled. Shafiek from Vodacom re opened the ticket with vumatel to urgently send a technician to my property. Lesego from vodacom just called to activate my account. I am do annoyed at this horrible service from vodacom and vumatel jointly. Vodacom: Service Interruption | SR***

Vuma Tel Order number VC-***

Is there anyone at vodacom that can get this right.

1. I need the fiber line restored 2. I want a refund for all the time the service is down 3. I'm spending thousands on data every single day which I also want back 4. If no1 can understand the query I suggest you cancel the service so I can move to vox

This is the most annoying problem to have. You take my money and can't restore your services. This is not customer service