Fiber LIES and terrible service

Our area recently had fiber lines installed by Vodacom. A Vodacom sales lady names Lillian came to our estate to promote their early sign-on promotion with 3 months free subscription and free LTE for 1 month until the fiber lines are activated.

I asked multiple times and Lillian confirmed that activation will be 31 August - This is critical for me as I work from home.

I then cancelled my current internet and signed up on 12 August.

Up to date I have received NOTHING. The fiber is not activated, I never received the 1 month free LTE - and I have now been an entire month without any internet. This is having a severe impact on my work.

After numerous emails and calls to Lillian and Andries (apparently her supervisor), nothing has changed - and they never return my calls or reply to my emails.

Even after phoning the Vodacom contact center they said I will received a call from them, and they never got back to me.

I am so sick of Vodacom's bad service!