Fiber leaders in the country are the same as electricity leaders

I am not happy with Vodacom service and here is an SR*** to find my escalation. SO*** as you can see my service order was done on the 1st February 2021. 16 days later and I have no Fiber

Fiber line was installed on 5th February, however there is no power and another team needed to come out to complete the installation, not one call to date to schedule an appointment. I was told it takes a week as the technicians are busy, but it's nearly 2 weeks. I have called agents who said they would escalate to their managers, send emails and not even the managers have contacted me, to explain why this is taking so long to be completed.