LVO
Lize-Marie Van Onselen
1 reviews | Active since Mar 2018
25 May 2023, 11:22
Fiber Issues time and again
I have metro fiber from Vodacom. I have internet issues on and off - and I'm working from home. This morning again - no internet...I contacted the helpline and the lady said that my fiber is on someone else's name. With loadshedding and now wifi issues I struggle to get my work done. I really need Vodacom to look into this asap. I can not wait yet another 24hours for this issue to be resolved. I never miss my payments - but I sit with issues like this day in and day out. Other wise Vodacom must give my data on my phone so that I can still do my work to connect via hotspot.
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Replies (3)
Vodacom's replyOfficial
25 May 2023, 12:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 May 2023, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LVO
Lize-Marie Van Onselen's updateReviewer Update
29 May 2023, 17:15Got a phone call a bit earlier and asked to phone me in an half an hours time because I was not home at that moment. Still waiting for the call. My Wifi is still not working. Spending loads of data on my phone to connect my laptop via hotspot to get my work done. Went through more than 3G already through hotspot. Im very disappointed. Plus I have a smart tv which need wifi for the kids to watch tv. So not only do I struggle to get my work done..I have kids constantly complaining because they can not watch tv. Please Vodacom...it been weeks now.!
LVO
Lize-Marie Van Onselen's update29 May 2023, 17:15
Reviewer Update
Got a phone call a bit earlier and asked to phone me in an half an hours time because I was not home at that moment. Still waiting for the call. My Wifi is still not working. Spending loads of data on my phone to connect my laptop via hotspot to get my work done. Went through more than 3G already through hotspot. Im very disappointed. Plus I have a smart tv which need wifi for the kids to watch tv. So not only do I struggle to get my work done..I have kids constantly complaining because they can not watch tv. Please Vodacom...it been weeks now.!
Vodacom's replyOfficial
29 May 2023, 19:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that your internet service has now been restored. Regards Consumer Website Team
Best regards,
Vodacom's reply29 May 2023, 19:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that your internet service has now been restored. Regards Consumer Website Team
Best regards,