Fiber Installation issue unattended over a year.

A week ago I shared a bad experience and unfair treatment that I received from Vodacom regarding unproper fiber cable instalation. I then received a call from Vodacom promising to resolve the issue that has taken more than a year. Vodacom appointed some unprofessional company to do the reinstalation of cables, this company didn't render the services, I've been in contact with Vodacom as well throughout the week nothing has happened. Clearly some customers are more important than others 🙄. This experience is unacceptable, I for waisted 2 days waiting for the service provider, all I received is their empty premises. This isn't the 1st incident, last year my fiber was down more than a week begging Vodacom to attend to the problem, when I claimed for down time discount Vodacom didn't bother to honour the agreement we had telephonically. What is so annoying is the fact that one of my neighbors different to my race had the same problem, he made 1 phone call and he was sorted, if it take this long to attend to this issue 1 might think otherwise 🤔.