Fiber installation at wrong house, no response from vodacom

I app**** for vodacom fiber to my home 7 months ago (Nov. 2018) I Never heard a word from them again. Now I am in the process of installing VOX internet at my home and VOX told me that they cannot proceed further till Vodacom is cancelled. You can imagine my shock. I immediately called vodacom to ask them to close my application that i did 7 months ago in 2018. Two days later vodacom rocks up at my house, disconnects my existing internet and puts a vodacom modem in. My husband amd I got home and imagine our shock. I called vodacom explained the situation and she was very opologetic and said that it was a mistake on their side and that the cancellation was started on their side. She told me that someone would be by in about 3 to 4 days to collect the modem. It is now two weeks later. I am still sitting with the modem in a box waiting for vodacom and please bear in mind I am without internet due to vodacom switching off my internet. We cant watch tv or work!!

Please help me urgently as I have reached my end with absolutely no help or response from Vodacom. I have called them every second day with no response.

Laetitia Pauw

74 Kragga Kamma Sunridge Port Elizabeth ********** 617