Fiber Installation and Activation

On the 18 July I had a fiber order approved for installation at my place, they took their time to get this done and the installation was done on the 20 August after I have made noise to have MetroFiber to come and connect me from the street into the house. MetroFiber informed me that they only received my request on 13 August this is after I was told by Vodacom that I could not make contact with MetroFiber because a project manager (jacob) is working on it with his team, however this yielded no results because clearly they were after getting the deal from me then just forget about me. How *********** can one be in delivering a service for goodness sake? I am still sitting with devices today that are not active and I have no internet connection since the Vodacom router was brought to my house, and it should also be noted that the technician was also late for his appointment with me - without having the decency of saying why they would be late (talk about taking customers for granted). I am so sick of the level of service that I am being given and I have a good mind to have all this things cancelled altogether. If this is how I am struggling to get the service installed and activated, then how much more will I struggle when I need real technical support from Vodacom? I need this thing to work or they must just come and take their devices because these are not serving any purpose but deco, I am sure that there is a service provider out there that is willing to give a much better service.